If you’re reading this, you probably have some doubts about hiring a call center service. Can a call center do what I need? Is a call center worth it? Why can’t my employees handle customer calls? If you’ve asked yourself… Read More
Posts Tagged ‘Call Center’
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Tips To Hire A Call Center
When it comes to the modern business, customer service is just as important as having the resources and know how to produce high quality products and offer high quality services, regardless of the type of business. This helps to separate… Read More
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3 Steps to Becoming a Great Call Center Representative
Speaking with unfriendly customers every day can be grueling work. Great call center agents, however, engage enthusiastically with a diverse clientele representing your brand in a way other agents cannot. Good customer service is key to a successful business. This… Read More
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More
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Survey Says…Hire TeleRep as Your Phone Survey Company
TeleRep’s nationwide call center and answering service can offer loads of help to your business. Just one of our many services offered, our phone survey team is top-of-the-line. Whether it be as complex as government-approved scripting for clinical research, or… Read More
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The Perils of A Foreign Call Center
Let’s not mince words: Having your customer service support managed by a foreign call center is one of the worst things you can do for your business. When your customers have product complaints, need technical support or have a question… Read More
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A Refresher on Customer Service
As you surely know, inbound customer service develops a life of its own, but is still seen as an integral – perhaps the integral – part of your business. Incoming calls encompass every aspect of your business, its products and… Read More
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How to make more money by using holiday live answering services
The holiday season is here and a great time to make some extra money before the end of the year. You can make more money with custom live answering services this holiday season— yes, both small retailers and fortune 500… Read More
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Answering services for poor weather
Winter— it’s the time of the year where we can expect poor weather, but that’s not a good enough excuse for giving customers poor customer service. When bad weather strikes — freezing rain, heavy snow and below freezing wind chills… Read More
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The Call Center: What are the Advantages?
For most businesses, phone calls are one of the main ways businesses communicate with their clients and customers. Phone calls are how clientele ask their questions, voice their concerns, and gain important information about your business. However for some businesses,… Read More