Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
Posts Tagged ‘TeleRep’
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3 Ways to Handle a Disgruntled Customer
Unfortunately, disgruntled customers are a fact of life when you work in the customer service field. While it’s easy to get frustrated or upset when the customer on the other end of the phone is upset with you, keeping a… Read More
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Why You Need To Use Inbound Marketing
Inbound marketing is a tactic that offers simple benefits to companies of all sizes. The potential return surpasses the investment you’d make. Inbound marketing focuses on making a connection with your audience. In fact, that’s goal of most marketing forms…. Read More
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How To Write A Valuable Survey
A survey is a method that all businesses should look to frequently employ. Through surveys, you’ll be able to get the quickest response to some of your most important questions, no matter who you’re targeting. There are different types of… Read More
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Three Reasons to Outsource Your Data Entry
If you are a business owner or project manager who relies on collecting and analyzing data, you understand that the most tedious and time consuming aspect of the process is the data entry. Considering the time and money spent on… Read More
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Increasing Profit Margins with an Outsourced Call Center
No matter your industry or your service, your in-house employees are trained and specialized in your specific area. In the same vein, at TeleRep, our agents are trained and specialized in our specific area — receiving inbound calls. Just as… Read More
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TeleRep as Your Emergency Response Service
Emergencies can happen at any time, and at any place. When they do, it’s crucial that they be responded to immediately — they are emergencies after all. Whether you’re a business that handles emergencies, or just a business who is… Read More
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4 Tricks to Improve Your Call Center Performance
Is your call center performance feeling a little lackluster lately? It might be the winter blues dragging everyone down, or it might just be that your call center hasn’t been optimized for efficiency and productivity. Well the winter blues will… Read More
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Three Reasons You Can’t Leave Customers On Hold
The 21st century is all about instant gratification. The debate could go on for days as to the drawbacks or benefits of that statement, but at the bare minimum it is a fact. Even prior to the upswing in the… Read More
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Survey Says…Hire TeleRep as Your Phone Survey Company
TeleRep’s nationwide call center and answering service can offer loads of help to your business. Just one of our many services offered, our phone survey team is top-of-the-line. Whether it be as complex as government-approved scripting for clinical research, or… Read More