In the business world, answering services should never be dismissed. While it may be an interesting cost, the reward you’ll receive will show in many other sectors. The most obvious reason to employ an answering center is due to the… Read More
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Why Having A Live Media Response Is Important
So you’ve just employed a new marketing campaign. All those hours of hard work, whether it’s through research, organization, strategy or tactics, have finally paid off. Go ahead, you deserve some time to celebrate. However, after your campaign is fully… Read More
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Building a Good Customer Service Team
The prevalence of online services has conditioned most consumers to expect instant gratification by removing much of the natural friction associated with human interaction (think fighting traffic, waiting for return emails, or sitting on hold on the phone). Consumers’ collective… Read More
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4 Tips For Starting A Virtual Call Center
Are you planning on starting a virtual call center for your business? If you are, congrats! You are making a fantastic business decision that will only help grow your business. If you want your business to stay current with all… Read More
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Online Surveys or Phone Surveys
People have been asking this question for several years now. What type of survey is the best for my business? Two of the most common ways of surveying people nowadays is by phone and online. Businesses are always unsure which… Read More
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Tips To Improve Your Answering Service
Do you think your answering service could use some help? An answering service can be an extremely useful asset to any business. However, this is only the case when interactions go smoothly between the answering service agents and the callers…. Read More
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The Disadvantages of Direct Mail Advertising
Before TV, the radio, and the internet, direct mail advertising ruled the marketing world. It was the only way for customers to find out about promotional offers and maintain inventory lists so that they could browse your selection of goods…. Read More
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The Importance of Good Customer Service in Call Centers
The Importance of Good Customer Service in Call Centers Everyone has been a victim of bad customer service at some point in their life. It is extremely frustrating when you dial the number for a call center and are placed… Read More
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3 Benefits of Using Live Chat as Part of Your Customer Service Experience
Today’s consumers are looking online for services more and more. When used with phone, email, self-service, and video support, live chat serves to enhance your business’s customer service experience even more.
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Why It May Be Time to Hire a Virtual Receptionist
Efficiency is a watchword in the business world today. Companies are constantly seeking to decrease costs while increasing the efficiency of their business. For some companies, subcontracting to virtual staff can help lower costs as they work from other locations…. Read More