Whether for a customer satisfaction survey or for a new product marketing survey, we know that having simply stated questions is key to having an effective survey. You’ll want to maximize your learning potential, and question phrasing is crucial. When… Read More
Archive for the ‘Customer Feedback’ Category
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Beware of Offshore Call Centers
Last week we discussed the merits of outsourcing your IT help desk. Your company can maximize profits while improving service rendered to your employees and customers. You may be looking at outsourcing your call center to an offshore location. While… Read More
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Do I Still Need A Live Answering Service?
So, the holidays are over and the live answering service that you used to service your customers during the busiest time of the year exceeded all of your expectations. Still, you’re perhaps wondering whether it’s prudent to maintain the investment… Read More
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How to Create a Great Client Satisfaction Survey
Improvement is impossible without listening to feedback, but sometimes a weak client satisfaction survey can hamper the possibilities of attaining meaningful results. Crafting a useful phone survey is not as easy as it sounds. You have to make it short… Read More
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The Growing Popularity of Live Chat
Just as marketing vehicles have segmented along with the growth of the internet, so have the modes of communication with customers evolved. Live phone support of course remains popular, particularly for those who are less tech-savvy or have an matter… Read More
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What to know about Customer Service
Customer service is an essential component for your growing business. If your business lacks customer service, your numbers could begin to suffer. But what should you keep in mind about customer service?
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The Phone Call and your Business
In the past, the phone call has been the main form of communication for a business. Without the ability to place a phone call, a business would suffer. However, in today’s world of technology, the role of the phone call… Read More
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Consumer Complaints: How to Manage
If you ask a business owner how often they receive incoming phone calls, chances are they will tell you pretty frequently. What they won’t want to tell you is how many of those incoming calls are really consumer complaints. Consumer… Read More
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The Benefits of Live Answering Services for Food Service Companies
Are you in the food service industry? Then you need to be aware of how important live answering services are to your food service business growth. Food servicing is big business if you provide your customers exceptional customer service support…. Read More
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Reception Services: The Benefits of hiring Professional Phone Answering Services
Is your company not meeting the expectations of the clients you cater for? Clients of law firms, franchises, IT companies and hospitals all want excellent customer services. TeleRep of Massachusetts can offer your company affordable, Live 24/7 answering services. Our… Read More