Call recording is one of the most essential tools to capture, analyze, and understand customer interactions. Not only does call recording help ensure your customer service agents are doing a stellar job and following procedures, but it also helps you… Read More
Archive for the ‘telecommunication’ Category
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Tips for Reducing High Call Center Volume
The most stressful time for a call center is dealing with a high volume of calls, even when they can’t accommodate all of the calls over a sustained period. This is usually defined as about a 10% or more increase… Read More
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Communication Tips for Call Center Representatives
A few weeks back, we suggested that one of the most desired qualities for a call center representative to have is excellent communication ability. This probably didn’t come as a surprise. After all, communicating makes up the bulk of the… Read More
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Help Desks: What You Need to Know
There are a variety of different answering services available to businesses. It can be confusing to differentiate between the services because the terms are sometimes used interchangeably. However, a help desk is different from a typical call center or virtual… Read More
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4 Reasons to Choose an Answering Service for Your Small Business
Running a business is no easy task, especially if you are trying to get a small business off of the ground. Though it can be difficult to manage a small business, it can be very worth it in the long… Read More
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Phone vs. Email: Which is Better for Business Communication?
Business communication is constantly evolving, and it is important to know what the best form of business communication is so that you can better communicate with others. For the most part, there are two forms of business communication to really… Read More
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The Importance of Email Etiquette
Email has become the most common form of communication, and with this companies must pay better attention to their email etiquette. Not only can good emails make your company look more professional and put together, but they can prevent a… Read More
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Call Center vs. Answering Service: Which do You Need for Your Business?
While some people may use call center and answering service interchangeably, there are actually two separate things. If you are looking for a telephone service for your business, it is important to know which one you need. Here are the… Read More
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5 Professional Phone Etiquette Tips
When you are working for a call center or answering service, it is important that you remain professional even though you aren’t face to face with customers and clients. It’s not always easy to portray professionalism over the phone because… Read More
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How To Keep Control Of The Conversation
A lot of people who contact call centers want to get straight to the point and continue with their day. However, there are always a few that can be quite chatty, which keeps other customers on hold for a longer… Read More