A lot of people who contact call centers want to get straight to the point and continue with their day. However, there are always a few that can be quite chatty, which keeps other customers on hold for a longer… Read More
Posts Tagged ‘Call Center’
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Call Center Etiquette 101
Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
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How To Improve Your Answering Service
The answering service is a benefit to any business, but it’s important to make sure these customer experiences are ending on a positive note. Those responsible for answering customer calls are the first line of contact one would have with… Read More
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Why Your Business Needs Alarm Monitoring
A call center has a wide variety of day-to-day functions. They’re much more versatile than people may realize, as a plethora of services can be performed. Business can benefit from these services because it saves them money in the future…. Read More
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The Advantages Of A Virtual Receptionist
The way businesses operate constantly changes, even within six month periods. Companies need to stay adaptable and flexible to drive results. The modern business stresses efficiency, not only in how they spend but also how they operate. One way to… Read More
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The Qualities Of Great Customer Service
Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong,… Read More
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The Dangers Of Outsourcing To A Foreign Call Center
Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your… Read More
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Tips To Improve Your Answering Service
Do you think your answering service could use some help? An answering service can be an extremely useful asset to any business. However, this is only the case when interactions go smoothly between the answering service agents and the callers…. Read More
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6 Reasons Phone Surveys Work for Businesses
Email surveys are very popular since you can end up in thousands of inboxes after a single click, but are they offering you an effective return rate? Phone surveys are a very cost-effective option for business owners and they typically… Read More
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Why It’s a Good Idea to Hire a Domestic Call Center
You’ve decided to hire a call center to give your customers top-notch customer service around the clock, ensure that calls are reaching the right destinations, and keep your quality control high. However, now you need to choose where your call… Read More