Think of how many meaningful interactions you’ve had with customer service representatives when trying to cancel an account or get a question answered. How did being listened to make you feel? How did that excellent customer service interaction change your… Read More
Posts Tagged ‘customer service’
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The Benefits of Live Chat Services
Live chat is a transformative service for many businesses that choose to take advantage of it. Instead of needing to type out a formal email to get answers, customers will be able to instantly speak with someone who is knowledgeable… Read More
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Email Customer Service Tips
Customer Service comes in many different forms, and today, it can come through email. With any company, customer service has a telephone line, but the most prominent way to get a response is through a direct email. Many companies use… Read More
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How to Provide Expert Customer Service
Providing excellent customer service is key to retaining customers and demonstrating the professional and caring culture of your company. It’s the job of customer service professionals to be the faces and voices of the company. They’re called representatives because they… Read More
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Call Center Etiquette 101
Working in a call center is unique since you are on the front line of customer service, but don’t ever work with customers face to face. Maintaining positive and productive interactions with customers is of the utmost importance, and every… Read More
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3 Ways to Handle a Disgruntled Customer
Unfortunately, disgruntled customers are a fact of life when you work in the customer service field. While it’s easy to get frustrated or upset when the customer on the other end of the phone is upset with you, keeping a… Read More
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The Mistakes You Can’t Make In Customer Service
If you have a successful company, it means you probably have a successful customer service operation as well. It’s what takes a company from being good to great. If you’re doing it the right way, your customer service should have… Read More
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Best Ways To Gain Customer Feedback
Understanding your customers is one of the most important aspects of any business model. You have to keep yourself updated with the way your consumer thinks. Understanding customer feedback gives you the best insight into how you should shape your… Read More
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The Qualities Of Great Customer Service
Customer service is a function of companies that should be easy to carry out, but not every business excels at it. This is a territory where your business can separate from the pack. If you have a team of strong,… Read More
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The Dangers Of Outsourcing To A Foreign Call Center
Simply put, outsourcing your customer support to a foreign call center is not a smart move for your business. Sure, it may be the easiest move to make, but it is nowhere near the most effective decision. You want your… Read More