When you do the majority of your business online, it can feel like your customers are living in an entirely different dimension! One of the best ways to meet your customers where they are is with live chat directly on… Read More
Posts Tagged ‘customer service’
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4 Benefits of Phone Surveys for Business
Phone surveys are a phenomenal tool that many businesses don’t bother using. However, they are one of the best ways to touch base with your customers and see what their satisfaction level is, hear more about their motivations, and see… Read More
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Call Center KPIs That Are Important to Track
When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More
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The Benefits of Call Recording
Privacy concerns have been at the forefront of the minds of consumers for a few years. As a business owner or manager, you might question whether recording calls could negatively impact the perception of your brand. Some answering services don’t… Read More
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A Retail Call Center is Good for your Customers!
Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
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It’s Not Too Early to Think of Holiday Call Service
Those in successful companies know that putting customers first is the key to their success. “The customer is always right” is a saying which evokes a very specific ethos. Catering to the needs of your customers is first and foremost,… Read More
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3 Reasons Humans Are Better than Automated Customer Service
In the never-ending quest to reduce costs while providing top-notch customer service, many companies are shifting to an automated customer service structure. This means either automated answering systems or installing a chat bot with which your customers can interact to… Read More
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Keep Calm and Call On: Pro Tips for Call Center Agents
Last week on our blog, we talked about a few common frustrations for call center agents. If you missed out on that post, check it out here to see what we’re talking about. Now that you’re all caught up, let’s… Read More
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Common Frustrations for Call Center Representatives
Customer service is no walk in the park. It’s actually one of the most difficult industries to work in, day in and day out, while holding onto at least a little bit of sanity. We get it — we’ve been… Read More
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Call Center Metrics Aren’t Everything
When you’re talking about an inbound call center or answering service, a term that gets thrown around a lot is “metrics.” We’re not talking about meters and liters, we’re talking about things like first call resolution, average handling time, and… Read More