Keeping in touch with your customers and clients is incredibly important when it comes to increasing sales, providing excellent customer service, and adapting your business to meet their needs. Here are five of our favorite ways to collect quality customer… Read More
Posts Tagged ‘customer service’
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6 Reasons Phone Surveys Work for Businesses
Email surveys are very popular since you can end up in thousands of inboxes after a single click, but are they offering you an effective return rate? Phone surveys are a very cost-effective option for business owners and they typically… Read More
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5 Customer Service Mistakes You Need to Avoid Making
Customer service is the thing that makes or breaks many companies, whether they’ve been around for five months or five years. The right customer service should leave your client feeling understood, satisfied, and pleased with your company. Customer service mistakes,… Read More
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Why an After Hours Answering Service Builds Your Business
If you don’t have an after hours answering service set up, and even if you have an answering machine, you could be missing a phenomenal number of potential customers without even knowing it. A recent study showed that an amazing… Read More
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Top 3 Reasons Adding Live Chat Will Benefit Your Business
When you do the majority of your business online, it can feel like your customers are living in an entirely different dimension! One of the best ways to meet your customers where they are is with live chat directly on… Read More
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4 Benefits of Phone Surveys for Business
Phone surveys are a phenomenal tool that many businesses don’t bother using. However, they are one of the best ways to touch base with your customers and see what their satisfaction level is, hear more about their motivations, and see… Read More
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Call Center KPIs That Are Important to Track
When you employ a call center for your business, it’s important to have a way to measure its performance. By tracking key performance indicators (KPIs), you can determine the ways in which your call center is succeeding and where they… Read More
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The Benefits of Call Recording
Privacy concerns have been at the forefront of the minds of consumers for a few years. As a business owner or manager, you might question whether recording calls could negatively impact the perception of your brand. Some answering services don’t… Read More
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A Retail Call Center is Good for your Customers!
Call center service has been shown to be very important for many kinds of businesses, from tow truck companies to law firms and all companies in between. With the rapid changes in the way consumers are buying products, retail businesses… Read More
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It’s Not Too Early to Think of Holiday Call Service
Those in successful companies know that putting customers first is the key to their success. “The customer is always right” is a saying which evokes a very specific ethos. Catering to the needs of your customers is first and foremost,… Read More