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Choosing Between an Inbound Call Center and Answering Service

Here is a helpful guide that’ll establish the differences between call center services versus answering services.

Many people get confused about the differences associated with a call center compared to an answering service. In fact, it’s important people begin to understand that call center services and answering services really are not the same thing. As a result, here is a helpful guide that’ll establish the differences between call center services versus answering services to help better differentiate between the two. 

A Telephone Answering Service

Telephone answering services are usually those that are ultimately designed to properly handle a very high volume of calls in a relatively small amount of time. In fact, in nature, telephone answering service will usually involve shot durations, simple, basic information, and a quick relay of messages. As a result, operators who work at answering services will typically call one at a time. 

Call Center Services

When it comes to inbound or outbound call centers, these support models will usually vary significantly. In fact, the best way to describe a call center is to say that they are quite the opposite to answering services. Typically, call center support services will involve longer duration calls, involving scripted, widely dynamic responses, and having a 1-call resolution as the ultimate goal. It’s important to note that call center operators generally work in a “scripted” environment, meaning they are a lot more involved and complex when it comes to their responses and assistance. The reality is, people who traditionally work in call centers will usually take calls for a single customer and try to resolve their issue effectively — regardless of the complexity of the issue. 

Finding The Right Service For Your Business

As a business owner, it can be overwhelming deciding what types of call service is best. In fact, understanding the differences between an answering service and call center services can point out and highlight the various discrepancies between the two and showcase which ones features make the most sense for your business in terms of success and profit. 

Bottom Line

At the end of the day, there is no perfect call service. Each one has its pros and cons. In fact, depending on what you are looking to gain from a call service, a call center or an answering service could serve as a good option for you. Taking the time to determine which option is best can be a huge help to make the best decision. 

Contact TeleRep Today!

If you are ready to install a call center service for your business, TeleRep is here to help. If you still have more questions, our trained professionals are ready to answer them. We know how important customer feedback is to you and your business, so let them know that you care with an answering service. To learn how TeleRep can help you today, visit us online or give us a call at 1-800-638-2000. To keep up with our work and to see what we have been up to, be sure to follow us on FacebookTwitterLinkedIn, and Pinterest.

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